How Do Credits Work?

How Credits Work

Credits are used to meter consumption of certain web-based data in Starbridge. Each item is clearly labeled in Starbridge with its credit consumption amount.

Your core Starbridge features (meeting minutes, strategic plans, RFPs, base purchases, AI analysis) remain unlimited and are not tied to credits.

Starbridge offers three different credit packages, if you’re not sure what package you are on, you can find it in the top right corner of the platform or feel free to ask your CSM.

Credits work as follows:

Data Type	# of Credits Consumed	Notes
RFPs	FREE
Meeting Minutes	FREE
Strategic Plans	FREE
Base Purchases & Contract Expirations	FREE	This is the date provided in the Starbridge platform by default. If you want to create further enrichment to get the underlying contract details & expirations of competitors, this would be a Custom FOIA request.
Buyer/Account Attributes (Budget Details, Enrollment, Population, SIS)	FREE	Note: all of the base data we collect is free, if you want to collect custom data, that would be a custom web agent which would consume credits. See all of that data here: Available Buyer Datapoints
AI Analysis (Email Generation, Email Snippets, Creating Account Scores, Summaries)	FREE
Contacts	2 credits per contact	This stays up to date with changes throughout the year and can sync with your CRM.
Job Changes	2 credits per job change for a new contact	A new contact is one you’re enriching for the first time. You won’t be charged again for a contact you’ve previously enriched.
Custom Web Agent (e.g., job change web tracker, grants, news)	1 credit per run (Core), 4 credits per run (Pro), 12 credits per run (Ultra).	You can rerun this on a cadence (within a bridge or with custom web agents). Each run consumes credits.
Custom FOIA Requests for Competitor Contracts, RFP Responses etc.	Custom Ask Your CSM

Q&A

What are credits?

Credits are a way to measure usage of certain Starbridge features that pull in external data, such as verified contact details or web-based buying signals. Core Starbridge features (meeting minutes, strategic plans, RFPs, base purchases, AI analysis) remain unlimited and are not tied to credits.

Why is Starbridge introducing credits?

We’ve expanded the platform to include high-value external data sources. Credits help us track and support usage of these data-intensive features while keeping core Starbridge capabilities unlimited.

What features use credits?

Credits are used when (1) pulling verified contact data (excluding contacts found directly in meetings), (2) creating web-agent columns in non-web signal bridges (3) setting up or refreshing custom web signal bridges, and (4) pulling job changes data.

What features do not use credits?

Unlimited features include internal Starbridge buying signals (meeting minutes, strategic plans, RFPs), AI-powered account analysis through Bridges, Ask Questions about Buyer, and Ask Starbridge. These features will not use credits.

How many credits do I get?

For current customers, we’ve added a set number of credits to your account at no additional cost as part of your current subscription. You should have received communications on the amount in your dedicated Slack channel.

How can I see my credit balance?

Your credit balance is visible in the upper right corner of the Bridge homepage and every bridge, as well as in organization settings (admins only).

What happens if I go over the credit limit?

You’ll receive notice via your preferred communication channel when you are close to exceeding your credit limit. You can upgrade the size of your credit plan at any time by connecting with your CSM. Any credits used above your purchase limit will be charged monthly at $0.13 per credit.

Do credits expire?

Credits are valid through the length of your annual agreement with Starbridge.

Can I control how credits are used by my team?

Yes. You can set limits for each team member on how many credits individual users may use during a given annual contract.

How much do more credits cost? What are my options?

A number of annual credits is included in your Starbridge contract. Additional credit packages are available for purchase. Any overage credits are charged monthly at $0.13 per credit.

Who can I contact with questions?

Reach out to your Starbridge account manager via Slack or email [e-mail].

Usage Details

Credits only apply to web based requests within Starbridge. Usage is dependent on the action being conducted:

Building a Contacts Bridge

• Each Contacts Bridge consumes 2 credits for every row within the bridge.
• Example use case: identifying key decision makers within a defined target market.

Building a Custom Web Signal Bridge

• Each Custom Web Signal Bridge consumes credits for every row within the bridge.
• Three models are available depending on request complexity:
  • Core (1 credit per row)
  • Pro (4 credits per row)
  • Ultra (12 credits per row)
• Example use cases: recent leadership changes, legislative/regulatory changes.

Adding Web Agent or Contact columns to other bridges

• Each web agent column consumes credits for every row within the bridge (model-based pricing as above).
• Each contact column consumes 2 credits for every row within the bridge.
• Meeting bridges can source contacts from meeting content (non-web based), which does not use credits.

Example Scenarios

K12 demand gen: enrich superintendent contacts

I am a Director of Demand Generation at a K12 edtech targeting school districts in the Northeast.

Goal: get contact information for all superintendents across all school districts in NY, NJ, PA, MA, CT, RI, VT, ME, NH.

Total credit usage: 4,000 school districts × 1 contact × 2 credits/contact = 8,000 credits (one-time)

Govtech BDR: use web agents for enrichment

I am a BDR Lead at a govtech targeting cities and counties across the US.

Goal: use the web agent to enrich information about existing system usage and recent leadership job changes across cities and counties with relevant meeting signals.

Total credit usage: 750 meetings × 2 web-agent columns × 1 credit/column = 1,500 credits (one-time)

Higher Ed CFO: grant scan every 3 months

I am a CFO of a Higher Ed edtech targeting all colleges in the US.

Goal: scan for schools that have received grants for technology funding every 3 months.

Total credit usage: 2,500 colleges × 1 credit/college × 4 reruns/year = 10,000 credits/year

EdTech marketing: enrich multiple titles per district

I am a Marketing Manager at an EdTech targeting school districts above 2,500 in enrollment.

Goal: get contact information for up to 5 contacts per district across titles like “Assistant Superintendent of Instruction”, “Assistant Superintendent of Curriculum”, “Chief Academic Officer”, “HR Director”, “HR Manager”.

Total credit usage: 4,000 school districts × 3 contacts returned per district (avg) × 2 credits/contact = 24,000 credits/year